Customer Success Manager
About The Position
This is the career you’ve been waiting for! Joining the Anagog team means working in an innovative, tech-driven and highly collaborative environment.
Job Description (What will you do):
- Lead complex onboarding projects, understand our customer’s business requirements and help them reach their business KPIs using Anagog’s technology.
- Become an expert in Mobile Engagement and Digital Marketing, conduct winning product demos and Proof of Concepts, to help shape decision criteria and drive successful production evaluations
- Train and educate the customers
- Provide the best in class service while understanding issues, the cause and manage the issue escalation and fixing process
- Execute customer-facing activities while leveraging and directing internal cross-functional teams and managers to work better as a team
- A committed team player that can help lead others through challenging customer issues
- At least 2 years of experience as a Customer Success Manager (SaaS environment is an advantage)
- Positive and resourceful attitude with hunger to succeed
- Superb written and verbal communication skills as well as interpersonal skills
- Ability to work in a fast-paced sales environment with minimum supervision
- Strong project management abilities - pay high attention to details and make sure that everything works as expected
- High accountability and organizational standards
- Growth-mindset, you’re constantly striving to learn and improve
- Technical orientation.
- The ability to research, diagnose and resolve business/technical issues
- Excellent communication and analytical skills
- Native English or at mother tongue level
- Working days are Mon – Fri