Careers

It’s Time to Re-Imagine Mobile Customer Engagement. Join us.

Anagog has developed the world’s first Edge-AI powered marketing platform, operating from within the app. We help companies meet and exceed customers’ expectations for relevant, personalized mobile app experiences, in real-time, and with a common-sense approach to personal data that closes all privacy loopholes.

Our company thrives on technological innovation and out-of-the-box ideas and we’re looking for new team members to further our cause. Feel like you could thrive here and contribute to our solutions? We’d love to hear from you. Please see the open positions below.

Enterprise Customer Success Manager

Tel Aviv · Full-time

About The Position

This is a great opportunity to join a growing team within a fast-growing company that develops new and groundbreaking technology in the area of Edge AI.


 Anagog is the world’s first Edge-AI Mobile Engagement Platform that works from within the phone without dependency on cloud communication, and a leader in context-rich personalization. We do that by, for the first time ever, keeping user’s personal data on the phone, running Edge-AI locally on the device, instead of AI in the cloud.


 Our customer list includes huge enterprise companies such as Daimler - Mercedes, Skoda, AllState, Porsche, Generali, Renault and more.

 

Job Description (What will you do):

  • Lead complex onboarding projects, driving all of the company teams to cooperate and meet our targets
  • Understand customer’s business requirements and help them reach their business KPIs using Anagog’s technology.
  • Enterprise Account Management (including fortune 500 customers)
  • Become an expert in Mobile Engagement and Digital Marketing, conduct winning product demos and Proof of Concepts, to help shape decision criteria and drive successful production evaluations
  • Train and educate the customers
  • Provide the best in class service while understanding issues & cause, Manage the issue escalation and fixing process
  • Execute customer facing activities while leveraging and directing internal cross-functional teams and managers to work better as a team

 

Become our customers’ trusted advisor and consultant, from the first interaction to a successful partnership.

Requirements

  • At least 4 years of experience in the fields of SaaS enterprise Customer Success and project management - must
  • Track record of consistent over-achievement with a commitment to a process-driven approach
  • Must have technical orientation
  • Superb written and verbal communication skills as well as interpersonal skills
  • English: Native/bilingual proficiency, fluent and flawless, both written and verbal; English will be the primary language of communication during daily work and is required at a native level 
  • Experience working with large enterprise customers - an advantage
  • A committed team player that leads others through customer issues
  • Positive and resourceful attitude with hunger to succeed
  • Ability to work in a fast-paced sales environment with minimum supervision
  • Growth-mindset, you’re constantly striving to learn and improve
  • The ability to research, diagnose and resolve business/technical issues

Apply for this position